Legal

Last updated: 8/01/2026>

Terms of Use

By browsing or purchasing from this website, you agree to our terms. We may update these terms from time to time. If you keep using the site after changes are posted, you are accepting the new terms.

  • Site content is provided in good faith and for general information.
  • Please do not misuse or interfere with the site’s operation or security.
  • All trademarks, logos, and branding are property of their respective owners.

Privacy

Épique Food and Events ("Épique Hot Chocolate", "we", "us") collects personal information for ordering, customer support, onboarding and training processes, and internal record keeping. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

  • Names, email addresses, phone numbers, and business details
  • Order and billing information
  • Uploaded documents and digital signatures (for onboarding when applicable)
  • Limited technical data such as IP addresses and session information

Payments

Payment details are processed securely by Stripe. We do not store full card numbers on our servers.

Cookies and analytics

We may use cookies for session, checkout, and basic analytics functionality. You can adjust browser settings to disable cookies, however some features may not function correctly.

Data use and sharing

We use your information to fulfill orders, respond to enquiries, operate our website, and support business operations.

  • Your data is not sold.
  • Limited sharing occurs with service providers strictly to provide our services (such as hosting, payment processing, email systems, document and form platforms).
  • These services may store data in Australia or overseas.

Data retention

We keep order and billing records as required under Australian tax law. Contract documentation may be retained for the duration of the agreement plus three years. Training and food safety records may be retained for up to two years. Email correspondence may be retained for business and compliance purposes.

Your rights

You can request access, correction, or deletion of personal information where legally permitted by contacting us. Some records (for example invoice data) cannot be deleted due to legal obligations.

Data breaches

If a data breach is likely to result in serious harm, Épique Food & Events will comply with the Notifiable Data Breaches scheme under the Office of the Australian Information Commissioner.

Contact for privacy matters

Email: hello@epiquefoodandevents.com

Refunds and Returns

If something is not right with your order, please contact us within 7 days of delivery. We will assess replacements, refunds, or store credit in line with Australian Consumer Law.

Shipping

Orders are dispatched from Australia. Delivery timeframes are estimates and may vary due to carrier delays. Shipping options and prices are shown at checkout.

Contact

Questions about these policies? Reach us via our chat widget.